All payments are made securely through PayPal. PayPal accepts Visa, MasterCard, American Express, and Discover. Full payment is required before any order is processed.
We offer free outgoing ground shipping on orders shipped within the U.S.(*orders placed in Hawaii & Alaska will be charged an additional $15 to standard shipping rates). All orders are shipped ground which takes around 5 to 7 business days, if you would like a faster shipping method, please email your request to firstname.lastname@example.org.
For international shipments, please email email@example.com for shipping rates.
In the case that an order needs to be resent, rerouted, or is undeliverable; the customer is responsible for additional shipping charges and/or the re-shipment of the order. Antoinette Lee Designs is not responsible for lost packages when tracking confirms it has been delivered, or lost packages shipped to an incorrect or incomplete address provided by the customer.
Note: Special deals & offers by third parties may include different policies which may include shipping charges. Please refer to specific offer for details.
TIME OF DELIVERY
Most of our items we have available in stock and will be shipped out in 1-3 days once we receive your order. If we are out of stock of a current item; we will notify you immediately for an exchange or refund.
RETURN AND EXCHANGE POLICY
Items may be returned for exchange or refund of the purchase price minus outgoing shipping costs. Please notify us by email to firstname.lastname@example.org to receive return address information. All items must be in original condition with all tags attached and postmarked within fourteen days of the received shipping date. Please place the bag safely in the box and include a copy of the sales receipt. Customers are responsible for return shipping fees.
If you purchased an Antoinette Lee Designs product from an outside retailer and would like to exchange or return it, you must bring the piece to the original retailer where the item was purchased. We are not responsible for any product not purchased directly from Antoinette Lee Designs.
Note: Special deals & offers by third parties may include different return policies and may not accept returns. Please refer to specific offer for details.
All materials for each piece are carefully selected and hand-cut. Any changes in color or shape are characteristic to each bag to create a one of a kind style & should not be considered as a fault.
CARE OF BAGS & ACCESSORIES
All leathers & materials used by Antoinette Lee Designs are made with the finest quality and care.
All handbags & accessories by Antoinette Lee Designs are made with the finest quality leathers & materials. Please care for by treating with weatherproof protection and care. Please keep all hardware looking new by buffing with a soft cloth. To ensure the stamp quality of our small accessories; please refrain from getting wet.